Legal
Refunds & cancellation
How to request a refund or stop a renewal. Currency: USD.
How to request
Email support@digitalcaf.online with your order reference, the email used at checkout, and the reason. We reply within 2 business days. Approved refunds go back through the original Stripe or PayPal charge, in USD, typically in 5–10 business days.
Digital goods, courses, ebooks, software
These are delivered electronically. If the file is defective, the link fails, or you were charged in error, we replace the file or refund within 14 days of purchase. If the download or license was issued and works as described, the sale is complete. We do not use “all sales final” as a bar to a legitimate defect or billing error.
EU/UK consumers
You may have a 14-day withdrawal right. By starting a download or course you request immediate performance and acknowledge that the right is lost once delivery begins, as allowed by the Consumer Rights Directive.
Consultancy sessions
Cancel at least 24 hours before the appointment for a full refund. Later cancellations may be rescheduled once. No-shows are not refunded.
Monthly plans (site care, retainers)
Cancel any time by emailing support@digitalcaf.online before the next billing date. You keep access through the period already paid. We do not charge a cancellation fee. The next Stripe or PayPal renewal is stopped.
Custom builds
Website, CRM, and custom software deposits are applied to the project. Work not yet started can be refunded. After work has started, we refund unused hours only, except as required by law.
Disputes
Contact us first. Chargebacks with Stripe or PayPal are still available under each processor’s rules.